Refund Policy

Our services are professional, customized, and labour-based — once work has begun, the time and expertise invested cannot be returned. Refunds are therefore assessed case by case, based on how much work has been completed at the time of your request.

If you cancel a project or engagement before any work has started (no audits, designs, campaigns, or content have been created), you are eligible for a full refund of any upfront payment, minus payment gateway charges where applicable.

Once work has commenced (for example, an SEO audit has been delivered, video editing has started, ad campaigns have been structured, or design concepts have been shared), fees for the work already completed are non-refundable.

If you cancel a monthly retainer mid-cycle, the current month's fee is non-refundable, but you will not be billed from the next cycle onwards.

Advertising spend paid to third-party platforms (Google Ads, Meta Ads) — this money belongs to the platform, not to Adcraftiv.

Third-party costs such as domain registration, hosting, stock media, plugins, or software licenses purchased on your behalf.

Fees for deliverables that have already been approved or delivered.

Chargeback or payment gateway fees.

Digital marketing results depend on many factors outside our control (search algorithms, competition, ad platform policies, and market conditions). Dissatisfaction with results alone is not grounds for a refund, unless we fail to deliver the specific deliverables promised in your written proposal.

If we are unable to deliver agreed deliverables within the committed timeline for reasons attributable to us, we will first offer to re-perform or complete the work; if that is not acceptable, a pro-rata refund for the undelivered portion may be issued.

Email your refund request to adcraftiv@gmail.com with your name, the service purchased, payment date, and reason for the request.

We will review your request and respond within 5–7 business days.

Approved refunds are processed to the original payment method within 7–10 business days. Actual credit times depend on your bank or card provider.

Monthly retainers can be cancelled with thirty (30) days' written notice. No penalty applies, and services continue until the end of the notice period.

For any questions about this policy, contact us at adcraftiv@gmail.com.